Payment

Passport Seven accepts all major credit cards, Paypal.com, and money orders. We do NOT accept personal checks. Please be advised that products will not be shipped until payment is cleared with our bank.

Shipping

Passport Seven ships domestically and internationally via the United States Postal Service (USPS) and UPS. Products will usually be shipped 5-7 business days after payment is received but we do aim to ship products within 48 hours. Please keep in mind that Passport Seven candles are hand poured and made to order so there may be a delay in delivery. Business days are Monday through Friday and exclude holidays. Orders are completed in the order received. Please allow up to 10-14 days for wholesale orders. Rush delivery (1-2 business days) is available for an additional fee. 

*International shipping is available for select countries. Please be advised that once the package leaves the United States, Passport Seven is no longer responsible for your shipment.

 

Discount Codes and Special Offers

Prior to proceeding to checkout, simply add the discount code in the required field at checkout to have the promotion credited to your order. Coupons, promotion codes and special offers cannot be combined with any other discount, offer, promotion or special incentive program and is not valid on sale items. The promotion code must be used at the time of purchase. Promotional offers are valid during time specified or while supplies last. Coupons cannot be applied to previously placed orders.

Back orders and out of stock items

Passport Seven will update the site as frequently as needed. Please be advised in some circumstances products may not be available and temporarily out-of-stock. We will try our best to restock products in a timely fashion. If you request a product that is unavailable, you will receive a request slip. This slip will note items that are out-of-stock or backordered and will remain on file to ensure immediate delivery once the product is back in stock.

Specialty Items

One of a kind items will not be replicated. However similar styles may be available for purchase. It is suggested that if the one of a kind item is in stock, purchase it right away.

Special Orders

Special requests are accepted. Please be advised that special request orders may take up to 7-14 days to ship. If you would like to place a special order or for us to make a specialty candle please send a detailed email to info@passport7.com.

 

 

 

 

Returns and Exchanges

All sales are final. In the event that you have received a defective product, please notify Passport Seven via email within 3 days of receiving your product. Each item will be assessed using a photo and full description of the defect. It is up to the discretion and right of Passport Seven to determine a course of action for remedying the defective item. After full assessment, we will issue a replacement product within 4-7 days of notification. Passport Seven is not responsible for return shipping. Please note that Passport Seven is not responsible for products being shipped back to us (lost, stolen or damaged). It is suggested that you insure your products with your shipping company.

 

Please Ship all return items to:

ATTN: Passport Seven Home Décor & Candle Co. LLC.

P.O. Box 21096

Baltimore, MD 21218-9998

 

Cancellations

If you need to cancel your order please notify Passport Seven within 24 hours of placing your order. After 24 hours your order can not be cancelled. Please be advised that all sales are final. No refunds are granted after 24 hours of orders placed.

Personal Information

As a customer of Passport Seven, your privacy is important and guaranteed. Your personal information is never shared and/or distributed to outside parties. We take great precautions protecting your information using Secure Socket Layer (SSL) which is encryption technology that protects sensitive information such as credit card information. These secure networks protect personal information and only a limited number of persons with special access have rights to networks, and are required to keep information confidential.

Your Consent

By using our site, you consent to Passport Seven’s secure privacy practices.

All trademarks, service marks, trade names and photography are the property of Passport Seven Home Décor & Candle Co., LLC. No use of these may be made without the prior written consent of passport7.com except to identify the products or services of Passport Seven Home Décor & Candle Co., LLC. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Passport Seven Home Décor & Candle Co. LLC collectively, and its subsidiaries and/ or affiliates (Passport Seven Home Décor & Candle Co. LLC as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Passport Seven Home Décor & Candle Co. LLC.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

 

Address:

Passport Seven Home Décor & Candle Co. LLC.

Baltimore, Maryland

Phone: (410) 929-4062